FAQ's

VEGAS X PASS

Frequently Asked Questions

Can’t find what you’re looking for? Email us at bookings@vegasxpass.com

Bookings & Reservations

Q  What exactly is Vegas X Pass?

Vegas X Pass is a third-party booking platform that connects you with events, shows, attractions, nightlife, dining, and experiences throughout Las Vegas. We work with a wide network of Las Vegas venue partners to make booking easy — all in one place.

Q  Is my payment a confirmed booking?

No. When you submit a reservation request and complete payment, this holds your spot while we verify availability with our venue partner. Your booking is not confirmed until you receive written confirmation from a Vegas X Pass agent. Do not make non-refundable travel arrangements until you have received that confirmation.

Q  How long does it take to get a confirmation?

A Vegas X Pass agent will contact you within 24 to 48 business hours of your reservation request by phone, email, or text. Response times may be longer during peak periods and major Las Vegas event weekends.

Q  How will I receive my booking confirmation?

You will receive a written confirmation via email once your booking has been verified and finalized. This confirmation will include all event details, the venue address, date, time, and any instructions you need. Save this email — you may need to show it at the venue.

Q  Can I book for a group?

Yes. Vegas X Pass accommodates group bookings of all sizes. When submitting your reservation request, indicate the number of guests in your party. Our agent will confirm availability for your full group and may reach out with additional details or requirements for larger parties.

Q  Can I book same-day or last-minute?

We accept same-day and last-minute reservation requests; however, availability is not guaranteed and confirmation timelines may vary. For urgent same-day bookings, we recommend contacting us directly at bookings@vegasxpass.com with your request.

Q  Do I need to create an account to book?

No account is required to submit a reservation request. However, creating an account allows you to view your booking history, manage upcoming reservations, and receive faster service from our agents.

Q  What information do I need to provide when booking?

You will need to provide your full name, a valid email address, a phone number where our agent can reach you, the date and experience you’re interested in, and the number of guests. Accurate contact information is essential so our agent can confirm your booking promptly.

Pricing & Payment

Q  What payment methods do you accept?

Vegas X Pass accepts all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Payments are processed securely through our third-party payment processor. We do not store your full card details on our servers.

Q  Are there additional fees on top of the listed price?

A Vegas X Pass service fee may apply and will be clearly itemized before you complete your reservation request. Depending on the experience, certain Venue Partners may also charge taxes, gratuities, or supplemental fees payable at the venue. These will be disclosed to you at the time of booking confirmation.

Q  Why was my card charged if my booking isn’t confirmed yet?

Your payment method is charged at the time you submit your reservation request to secure your place in queue while we verify availability. If your booking cannot be confirmed, your full payment will be refunded automatically within 3 to 5 business days.

Q  Are prices displayed in US dollars?

Yes. All prices on the Vegas X Pass platform are listed and charged in US dollars. If you are booking from outside the United States, your bank or card issuer may apply a foreign transaction fee or currency conversion charge. Vegas X Pass is not responsible for those additional costs.

Q  Can I get a price match if I find a lower price elsewhere?

Vegas X Pass does not currently offer a price match guarantee. Pricing is set by our Venue Partners and may vary by booking channel. If you have a concern about pricing, please contact us at bookings@vegasxpass.com and we will do our best to assist you.

Cancellations & Refunds

Q  What is your refund policy?

Refund eligibility depends on whether your booking has been confirmed and how far in advance you cancel. Here is a quick summary:

•       Unconfirmed reservations: Full refund guaranteed if we cannot confirm your booking.

•       Cancellation 72+ hours before event: Full refund of base price (service fee non-refundable).

•       Cancellation 48–71 hours before event: 50% refund of base price.

•       Cancellation 24–47 hours before event: 25% refund of base price.

•       Less than 24 hours or no-show: No refund.

•       Please refer to our full Refund Policy at vegasxpass.com for complete details.

Q  How do I cancel my booking?

To cancel, email bookings@vegasxpass.com with your name, confirmation number, and the reason for cancellation. You may also contact your Vegas X Pass agent directly. Cancellations must be submitted in writing to be valid. The date and time of your written request will be used to determine your refund eligibility.

Q  How long does a refund take to process?

Once a refund has been approved and initiated by Vegas X Pass, please allow 5 to 10 business days for the funds to appear in your account. This timeline depends on your bank or card issuer and is outside of our control once the refund has been submitted.

Q  What happens if the event or venue cancels?

If a Venue Partner cancels an event, you will receive a full refund of the base price paid. The Vegas X Pass service fee is non-refundable, as our booking services were rendered. If an event is postponed or rescheduled, you may choose to transfer your booking to the new date or receive a refund of the base price.

Q  Can I get a refund due to a medical emergency or family bereavement?

We review exceptional circumstances on a case-by-case basis. If you experience a documented medical emergency or bereavement within 72 hours of your event, please email bookings@vegasxpass.com within 7 days of the event date with supporting documentation. We will do our best to accommodate you with a refund or booking credit.

Q  What is a booking credit and how does it work?

In some cases, Vegas X Pass may issue a booking credit in place of a cash refund. Credits are valid for 12 months from the date of issue, are non-transferable, have no cash value, and can be applied toward any future booking on our platform.

Q  Is the Vegas X Pass service fee ever refundable?

The service fee is refundable only in the case of an unconfirmed reservation where Vegas X Pass is unable to secure your booking. In all other cancellation scenarios, the service fee is non-refundable.

Events & Experiences

Q  What types of experiences can I book through Vegas X Pass?

Vegas X Pass offers a wide range of Las Vegas experiences, including live shows and performances, nightlife and clubs, dining and restaurant reservations, attraction tickets, adventure activities, spa and wellness bookings, and special event packages. Our inventory changes regularly, so check the website for the latest offerings.

Q  Is Vegas X Pass the event operator or venue?

No. Vegas X Pass is exclusively a third-party booking intermediary. We do not own, operate, or manage any of the venues or events listed on our platform. All experiences are provided by independent Venue Partners. For questions specific to a venue’s facilities, policies, or on-site services, our agents can assist you in getting that information.

Q  What should I bring to my event?

Always bring your written booking confirmation (a printed copy or on your phone), a valid government-issued photo ID, and the payment card used to book in case it is required at the venue. Specific requirements (such as dress codes or age restrictions) will be noted in your confirmation email.

Q  Are there age restrictions for certain experiences?

Yes. Many Las Vegas experiences — including nightlife, certain shows, and activities involving alcohol — require guests to be 21 years of age or older. Age restrictions vary by venue and experience and will be disclosed during the booking process. A valid government-issued ID will be required at the venue.

Q  What if the experience I want is not available on the date I need?

Availability varies by event and date. If you don’t see your preferred date available online, email bookings@vegasxpass.com and our agents will check directly with our venue partners on your behalf. We may be able to accommodate requests that aren’t visible on the platform.

Q  Can I make special requests (dietary needs, accessibility, VIP upgrades)?

Absolutely. When your Vegas X Pass agent contacts you to confirm your booking, let them know about any special requests. We will do our best to communicate your needs to the Venue Partner. Accommodations are subject to availability and the venue’s capabilities, but we will always advocate for you.

Changes & Modifications

Q  Can I change the date or time of my confirmed booking?

Modification requests are handled on a case-by-case basis and depend on availability with the Venue Partner. Contact your Vegas X Pass agent or email bookings@vegasxpass.com as early as possible. Some bookings, particularly for special events or peak dates, may not be modifiable.

Q  Can I add more guests to my booking after it is confirmed?

You may request to add guests, subject to availability. Contact your Vegas X Pass agent directly. Additional charges will apply for added guests, and we cannot guarantee availability for the additional spots.

Q  Can I transfer my booking to someone else?

Booking transfers are subject to Venue Partner approval and are not guaranteed. Please contact bookings@vegasxpass.com to discuss your situation. Booking credits are non-transferable under any circumstances.

Account & Privacy

Q  How does Vegas X Pass use my personal information?

We use your information to process bookings, communicate with you about your reservations, and improve our platform. We do not sell your personal information to third parties. For full details, please review our Privacy Policy at vegasxpass.com.

Q  How do I update my contact information?

If your contact details change before your booking is confirmed, please notify us immediately at bookings@vegasxpass.com. Accurate contact information is critical so our agents can reach you for confirmation. Vegas X Pass is not responsible for missed communications resulting from incorrect contact details.

Q  Is my payment information secure?

Yes. All payments are processed through a secure, PCI-compliant third-party payment processor. Vegas X Pass does not store your full card number or CVV on our servers. Our website uses SSL encryption to protect data transmitted between your browser and our platform.

Q  How do I opt out of marketing emails?

You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any marketing email, or by emailing bookings@vegasxpass.com with your request. Note that transactional emails related to your bookings (such as confirmations and agent communications) will continue regardless of your marketing preferences.

Getting Help

Q  How do I contact Vegas X Pass?

You can reach us by email at bookings@vegasxpass.com or through the Contact page on our website at vegasxpass.com. Our team is available 7 days a week during Las Vegas business hours. For urgent booking issues, email is the fastest way to reach us.

Q  What do I do if I have a problem on the day of my event?

Contact us immediately at bookings@vegasxpass.com with your name and booking confirmation number. While Vegas X Pass does not operate the venues directly, our team will do everything possible to assist you and communicate with the Venue Partner on your behalf.

Q  I haven’t heard from an agent — what should I do?

If you haven’t been contacted within 48 business hours of your reservation request, please email bookings@vegasxpass.com with your name and reservation details. Check your spam or junk folder first, as confirmation emails can occasionally be filtered.

Q  I think I was charged incorrectly. What should I do?

Please email bookings@vegasxpass.com before initiating a chargeback with your bank. Most billing issues can be resolved quickly through direct communication with our team. Include your name, the charge amount, and your reservation details and we will investigate promptly.

Q  Still have a question not answered here?

We’re happy to help. Email us at bookings@vegasxpass.com or visit vegasxpass.com and our team will get back to you as soon as possible.